The 20 year Extended Service Plan is a great way to provide your homeowners with peace of mind. The ESP is like a home "warranty" that is sometimes included in a home purchase. If any appliance needs service within a defined time period, the homeowner calls the provider to get the appliance repaired or replaced.
The first service call is free.
The homeowner might have to pay for costs not covered by the plan. The costs are much lower for typical out of warranty labor costs. See the details below.