The following policy only applies to homeowners who are already paying monthly loan payments prior to installation, such as with some EZ Solar Loan borrowers. If the homeowner is not making monthly loan payments, there will be no electricity bill reimbursement.

Effective Date: October 26, 2020

Criteria

  • Electricity charges are eligible for reimbursement if more than 60 days (during the non-Winter Season) have passed from ’Notice to Proceed’ (NTP) to 'Glass-on-Roof’
  • The Winter Season for installation purposes is defined as the entire months of January and February. Electricity bills during the Winter Season months will not be reimbursed and the Winter Season months will be excluded from the 60-day eligibility calculation described above.
  • Clean.Tech is not responsible for reimbursing electricity charges incurred after installation but before Permission to Operate (PTO) unless any delays in PTO are directly attributable to Clean.Tech’s negligence. When such delays occur, the days associated with the delay will be added to the 60-day period to determine if the charges are eligible for reimbursement
  • In no case will Clean.Tech be responsible for reimbursing electricity charges incurred after PTO.

What We Pay

  • Clean.Tech will reimburse the lesser of the two costs:

What We need

  • Request from customer or sales representative submitted directly to Clean.Tech Customer Success representative.
  • Electric bill showing name, property address, usage and billing for the period in question

When We Pay

  • Up to 30 days after receipt of required items from customer

Who We Pay

  • Clean.Tech will reimburse the customer directly. If the salesperson has already reimbursed the customer, the customer must still provide the necessary documentation along with a statement that they have already been reimbursed by the salesperson.

Definitions:

  • NTP (Notice to Proceed): Formal notice from the lender that they are ready to issue funding, upon document signing by customer.
  • “Glass on Roof”: Substantial completion of the installation with solar modules (glass) on the roof.
  • PTO (Permission to Operate): Formal notice from the utility company that the system may be operated.
Did this answer your question?